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Return Policy

  1. Return of an unopened product is acceptable within 30 days with 10% restocking fee.
  2. All return shipment costs are the responsibility of the buyer.
  3. All original shipping costs are the responsibility of the buyer, non-refundable.
  4. If shipped on Mod Made's account, we will issue full refund less restocking fee and the round trip shipping costs.
  5. We do not accept or exchange of any used, displayed or assembled product.
  6. Please contact account manager for RMA (Return Merchandise Authorization) number to be placed on the return package together with original invoice.
  7. Mod Made will not be held responsible for any return item lost in transit. It's highly recommend you use a traceable and insured shipping method.
  8. Credits towards the account for the return will occur as soon as the merchandise is received and inspected by Mod Made.

Please HOLD ALL ITEMS until further notice. Most carrier have a time frame of 90 days to process any claim. Once we have submitted the complete claim, we will contact the carrier on your behalf to help resolve any issue in a timely manner. For further assistance, please kindly contact our customer service department at 800-760-5188 or via email at service@modmadel.com.