Return Policy
- Return of an unopened product is acceptable within 30 days with 10% restocking fee.
- All return shipment costs are the responsibility of the buyer.
- All original shipping costs are the responsibility of the buyer, non-refundable.
- If shipped on Mod Made's account, we will issue full refund less restocking fee and the round trip shipping costs.
- We do not accept or exchange of any used, displayed or assembled product.
- Please contact account manager for RMA (Return Merchandise Authorization) number to be placed on the return package together with original invoice.
- Mod Made will not be held responsible for any return item lost in transit. It's highly recommend you use a traceable and insured shipping method.
- Credits towards the account for the return will occur as soon as the merchandise is received and inspected by Mod Made.
- In terms of damage/defect or error on Mod Made's end, we provide free* replacement of part or entire merchandise. However, if you decide you do not want parts or a replacement, the item can be returned under our standard return policy (costs involved).
*In case of freight damage in transit, a replacement is only available at no cost to the buyer when proper notations are made to the Bill of Lading/Proof of Delivery Form.