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Terms & Conditions

PRICING:

  1. There's NO MINIMUM to order.
  2. All prices are FOB City of Industry, CA Warehouse.
  3. Call for applicable discount on large volume orders.
  4. Direct Import Program is available.

PAYMENT:

  1. PREPAID by check, visa, master card, american express or discover.
  2. Checks, please be mailed to: Mod Made, 1307 John Reed Court, City of Industry CA 91745 (Returned checks are subject to $25 charge; Checks must clear through our bank before merchandise is released or shipped)
  3. Payment terms will be extended only to customers with a purchasing history with Mod Made. Terms are Net 30 days from the date of the invoice. Shipment will not be released to past due accounts until it's current.

CA SALES TAX ON DROP SHIPMENTS:

Retailers outside CA, please note: California law requires that California based corporations collect sales tax on drop ship transactions sold by out-of-state retailers and delivered to consumers in California. Effective September 1, 2014, Mod Made, as a California based corporation, will collect 9% sales tax* on these drop shipments unless the out-of-state retailer holds a California seller’s permit, and a California resale certificate is on file with Mod Made. California retailers with California resale certificates on file with Mod Made will be responsible for the collection and remittance of sales tax for their drop ship sales to California residents.

For details, please review California State Board of Equalization Publication 121, Drop Shipments, at http://www.boe.ca.gov/formspubs/pub121/

* Sales tax is subject to change by California State Board of Equalization.

Shipping:

  1. In-stocked items will be ready to ship within 3 business days.
  2. Most orders are shipped via Fedex. Large items and volume orders will shipped via Common Carrier.
  3. Customers can use either their choice of shipping method or Mod Made's account.
  4. Default shipping option is curbside delivery if shipping on Mod Made's account. For any upgrade services, please contact account manager.
  5. Before signing the freight bill, please inspect the shipment for damages. Please make sure the carrier signs the freight bill for any damages. In case of freight damage in transit, a replacement is only available at no cost to the buyer when proper notations are made to the Bill of Lading/Proof of Delivery Form. (Please review "Freight Claim" section below for more detail)
  6. Orders can be held for 10 business days. Any in-stocked merchandise held over 10 business days from the date the order was processed will be charged $25/day or $125/week storage fee.

Return:

  1. Return of an unopened product is acceptable within 30 days with 10% restocking fee.
  2. All return shipment costs are the responsibility of the buyer.
  3. All original shipping costs are the responsibility of the buyer, non-refundable.
  4. If shipped on Mod Made's account, we will issue full refund less restocking fee and the round trip shipping costs.
  5. We do not accept or exchange of any used, displayed or assembled product.
  6. Please contact account manager for RMA (Return Merchandise Authorization) number to be placed on the return package together with original invoice.
  7. Mod Made will not be held responsible for any return item lost in transit. It's highly recommend you use a traceable and insured shipping method.
  8. Credits towards the account for the return will occur as soon as the merchandise is received and inspected by Mod Made.

Manufacturer Defect Claim:

  1. Any claim for defective merchandise must be made within 7 days from the date of receiving the order. After 7 days, there's no service agreement.
  2. Photographic proof is required to claim defective/damaged merchandise with a copy of an invoice. Please email to: service@modmade.com.
  3. Mod Made reserves the right to determine whether an item will be entirely replaced or to issue replacement part(s) to correct the defect.
  4. If an item is deemed to contain a manufacturer defect, Mod made will ship a new item or replacement part at no charge. However, all original shipping costs will remain the responsibility of the buyer and are non-refundable.
  5. All original shipping costs are the responsibility of the buyer, non-refundable.

Freight Claim:

  1. Any freight claim must be made within 7 days from the date of receiving the order. After 7 days, there's no service agreement.
  2. Photographic proof is required to claim freight with a copy of an invoice. Please email to: service@modmade.com.
  3. All original shipping costs are the responsibility of the buyer, non-refundable (unless reimbursed by the carrier).
  4. If there's freight damage shipping on Mod Made's account,
    • A replacement is only available at no cost to the buyer when proper notations are made to the Bill of Lading/ Proof of Delivery Form.
    • If merchandise is delivered without inspection of damages prior to signing the Bill of Lading (where notations are to be made), the buyer will be responsible for purchasing the replacement. When the claim is approved and paid by the carrier, buyer will be refunded.

How to place order:

  1. For more efficient processing, we highly recommend placing order online: www.modmade.com
  2. Orders by email or fax are accepted.
    • By email: orders@modmade.com
    • By Fax: 888-637-2609
  3. Invoices/ Confirmation will be sent as soon as the order is placed.

Placement of orders constitutes buyer acceptance of all terms and conditions as stated on http://www.modmade.com/faq/.

 

Warranty:

Mod Made offers 90 days warranty from the date of purchase. This warranty is not valid if the product is misused or abused.